Fortuna (the "Service") applies the following refund criteria to protect members' reasonable reliance. This policy complies with the Act on Consumer Protection in Electronic Commerce and the Content Industry Promotion Act.
1. 100% refund within 7 days (including simple change of mind)
If requested within 7 days of the payment date, the full payment amount is refunded without asking for a reason. The following cases are excluded, however.
- When 50% of the monthly AI research count has already been used
- When more than half of that month's analysis count has already been used
Even in the above cases, a full refund applies if there was a service outage or material defect.
2. Refunds after 8 days
- Monthly subscription: the Service is provided normally until the end of the billing cycle, and pro-rated refunds are, in principle, not provided.
- Annual subscription: 50% of (remaining months × monthly-equivalent amount) is refunded (with a cancellation penalty deducted).
- If normal use was impossible for 7 days or more due to a service outage, a pro-rated refund is guaranteed.
3. Cases where refunds are not available
- When the service agreement is terminated due to a member's material breach of the Terms
- Re-refund of a payment already refunded
- Payments more than 90 days old (the deadline for raising an objection)
4. Refund Procedure
- Request: Write to the Contact page or hello@alphagate.app with your sign-up email, payment date, and refund reason.
- Verification: After verifying your identity within 1–2 business days, we'll let you know whether a refund is available.
- Processing: After refund approval, the refund is issued to the payment method (card) within 3–7 business days. Depending on the card issuer, it may be reflected in the next billing cycle.
5. Refund Amount Calculation Examples
Example 1 — Simple change of mind within 7 days
Standard monthly ₩15,000 paid on May 1 → refund requested on May 5 → full refund of ₩15,000
Example 2 — One month of use after payment
Pro monthly ₩95,000 paid → refund requested after using 60% of the analysis count → not eligible for a pro-rated refund as it is after 8 days. A pro-rated refund applies, however, if normal use was impossible due to a service outage.
6. Canceling Auto-Renewal
If you want to stop the next payment, you can cancel auto-renewal from the settings screen without requesting a refund. You can use the Service normally through the current billing cycle, and billing stops from the next payment.
7. Dispute Resolution
If you object to the refund handling, you may apply for mediation through the Korea Consumer Agency (Consumer Dispute Mediation Committee).
For refund inquiries, please write to the Contact page or hello@alphagate.app. We reply within 24 hours on business days.